- Shipping and Return Policy
Shipping and Return Policy
FreeLegacyFood.com has a simple mission when it comes to shipping; deliver your food as quickly as possible in perfect condition.
Free shipping on all domestic orders*
*Free shipping applies to orders shipped within the contiguous United States only. For all other customers, please call customer service at 1-800-580-9450 to place an order. Please note, additional charges will apply.
**We do ship internationally, but we cannot ship it for free. Use the 'International Checkout" button on the cart page to get details. Options to prepay duty and taxes are available at Checkout.
Orders through our website generally ship out from our warehouse within 2 business days. All orders are delivered via UPS Ground or USPS Priority Mail and typically take 7-10 business days in transit. As soon as tracking information is available from the carriers, we will email you a number so that you can follow your package through each phase of delivery.
The following map displays shipping times according to FedEx Grounds services:
Free Legacy Food believes in the Legacy Premium product and feels that after trying the food, you will too. We hope that you are completely happy with your purchase, but if for any reason you are unsatisfied, you can initiate a return for most of the unused items within 30 days of delivery.
In order to expedite the return process, contact a customer care representative at 1-800-580-9450, or firstname.lastname@example.org to begin the return process. Please be aware of the following guidelines:
- All returned goods must be returned in the original packaging and will be inspected by Free Legacy Food representatives. Because of the nature of our product, we must exercise extreme caution when accepting returned food items.
- If items were damaged or defective upon original delivery, we will refund or replace your order, including shipping fees, and also arrange for UPS to pick up the damaged products.
- Any orders refused or deemed undeliverable by the shipping carrier are eligible for a refund covering the total amount of products purchased, but the customer will be responsible for both delivery and return shipping costs.
- Upon successful return and in depth inspection of returned goods, Free Legacy Food will issue a refund, replacement, or credit, based on the reason for the return and condition of the products.
- All returns are subject to 5% restocking fee.